ORDERING
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1. What forms of payment do you accept?
All Payments are made through Paypal. PayPal supplies a secure server and handles all the customer credit information. For additional information on PayPal security, click here.

+ INTERNATIONAL ORDERS
PayPal currently provides service to 55 countries worldwide. If your country is not listed with PayPal, I'm sorry but purchases cannot be made through this site. If you are listed, please contact for shipping costs & your preferred local shipping carrier.

Payments need to be cleared before items are shipped.

2. Do you offer gift wrapping?
Each Karalee Design's item will arrive specially packaged with a blank mini notecard featuring an elephant with a big purple heart in it's trunk thanks to thegreyblanket.etsy.com. Ready for gifting or to keep for yourself!

3. Are Gift Certificates available?
Definately. Order one here.

4. Do you take custom orders?
Yes. We love to do custom orders! Take a look at the custom work we have done in the past. To discuss an idea, please send me an email at info@karaleedesigns.com.

5. Do you wholesale your items?
I would love to become part of your store. If you're interested in carrying Karalee Designs handmade products please fill out the wholesale agreement form and I will get back to you shortly.

SHIPPING
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6. When will my order be shipped?
As a one person team, not all of the items featured on the site are immediately available. Some are made to order. Please allow 2-3 weeks for delivery. If you need your item sooner, email me at info@karaleedesigns.com to see if the item is already in stock. I appreciate your patience and hope it’s worth the wait.

7. What shipping method do you use?
I use USPS Priority Mail.

$.01-$25 = $4.50
$25.01-$50 = $6.50
$50.01-$100 = $8.50
$100.01& up = $10.50
*(excepting wholesale orders)

8. Do you accept returns?
I want you to be VERY happy with your purchases from Karalee Designs. If you are not satisfied, you may return/exchange your purchased item within 15 days of purchase date. Returns after 15 days of purchase are eligible for store credit. Email me at info@karaleedesigns.com to notify that you are sending back the item. To exchange, please include your item, $5.00 for postage on all continental US returns, and what item you would like to exchange it for. Credit is given in the manner as payment was received, upon receipt of returned merchandise.

Returns must be well packed and insured. Sorry, Karalee Designs is not responsible for items that are lost or damaged in returned mail. Items damaged due to our original shipping will be replaced.

Repairs will be made free of charge for 3 months after purchase date. Custom orders are not available for return or exchange, but are covered for free repairs 3 months after purchase date.

JEWELRY CARE
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9. How do I care for my jewelry?
To clean all of your sterling silver jewelry, use a liquid silver polish and a soft cloth. A polishing cloth may also be used. When not wearing your sterling silver Karalee Designs jewels, it's a good idea to keep them in a sealed plastic bag to prevent tarnishing.

10. Are your pieces handmade?
Yes, each piece is individually designed and handmade by me with the support of my Matilda.

11. Can you replicate previously sold designs?
Depends. Some of Karalee Designs pieces are one-of-a-kind based on the availability of the beads and ornaments that I find. Send me an email with the piece you are interested and we can discuss some options.

OTHER QUESTIONS
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12. Where do you get your beads, buckles, collars, wristbands, buttons, etc.?
Everywhere!

13. Can I visit your studio?
Yes! I would love to meet you. Please call 508.746.2419 to set up an appointment.

14. What is your privacy policy?
At Karalee Designs, your information is your information. I wouldn't think of giving, trading or selling it to anyone.